Consumer Disclosure

Consumer Disclosure Notice

CONSUMER DISCLOSURE NOTICE

PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL YOUR TRAVEL ADVISOR IF YOU HAVE ANY QUESTIONS. MOST DISCOUNT FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS OR FLIGHTS COULD RESULT IN THE AIRLINE DEMANDING AN INCREASED FARE. CHECK WITH THE AIRLINE OR YOUR TRAVEL ADVISOR BEFORE MAKING ANY CHANGES.

Your Redwood Travel Partner Travel Advisor (“Travel Advisor”) is acting as an advisor distribution channel for travel providers (identified on your invoice and the accompanying documents) in selling travel-related services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.), or in accepting reservations or bookings for travel related services (“Travel Services”). Travel Services (outside of charter cruise bookings) are not directly supplied by your Travel Advisor. Your Travel Advisor, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), cancellations, interruptions, or any intentional or negligent actions or omissions on the part of the suppliers of Travel Services, which result in any loss, damage, delay, inconvenience or injury to travelers or travelers’ companions or group members.

**In this document, we may refer to you the consumer as well as each of your travel companions as “you” or “Traveler.” We recommend you share this document with all your travel companions. The terms “we” and “us” refers to your Redwood Travel Partners Travel Advisor as identified below as well as Redwood Travel Partners, LLC as well as their officers, directors, and employees. As Redwood Travel Partners is a franchise of Cruise Planners® , Redwood Travel Partners is independently owned and operated with its own Travel Advisors.

ONLINE CHECK-IN PRIOR TO YOUR CRUISE

Cruise lines require that you pre-register and check-in for your cruise through their website no later than three days prior to sailing. If you have not completed online check-in you will be required to complete the information at the pier at least two hours prior to the published sailing time. All guests must be checked in and onboard the ship no later than 90 minutes prior to the published sailing time or will be refused the ability to sail and may not be entitled to a refund.

CANCELLATION

You fully understand and acknowledge that travel services can be interrupted or cancelled by your travel provider, a government entity, or another third party outside your Travel Advisor’s control for unforeseeable reasons at the time of booking. If travel plans are delayed, interrupted or cancelled for any reason, there will be no refunds issued by us. You understand and acknowledge that your Travel Advisor has no control over your travel provider’s policies, which in addition to applicable law, will solely govern any cancellation, rebooking, and refund related to the travel services. Additionally, you acknowledge that travel provider vaccination policies may change even after a booking is made. Information regarding your travel provider’s cancellation and vaccination policies can be found on the travel provider’s invoice or statement provided to you and may also be found online by visiting the travel provider’s website directly. There will be no refunds due to fear of travel from actual or threatened terrorist events. We are not liable for acts or omissions of any third party vendors/suppliers/providers. You understand and acknowledge that, if applicable, the travel insurance policy obtained by you to cover travel services will dictate any coverage for financial loss resulting from interruption or cancellation of the travel services. 

RISKS

U.S. Government requirements are constantly changing regarding passport requirements for cruise travel outside the U.S. and U.S. domestic travel. We strongly recommend confirming your travel documentation needs with the proper government agencies: www.travel.state.gov. For more information about passport and visa requirements, you may also visit www.cibtvisas.com. Foreign nationals should contact their government for further details and requirements. Guests traveling without proper documentation may be denied boarding and will not be entitled to a refund.

You acknowledge that travelling involves the risk of a variety of hazards to health and/or safety, including but not limited to, injury, illness, disease, epidemics, and/or pandemics, including exposure to COVID-19. You expressly understand and agree that you assume all such risks associated with travelling whether or not specified herein. 

Air travelers with identification (ID) that does not meet the REAL ID ACT requirements will have to use alternate ID forms (passport, military ID, or permanent resident card) to pass TSA security checkpoints—even for domestic travel. Please visit www.travel.state.gov or https://www.dhs.gov/real-id for the most updated requirements for travel documentation. Visas are required when they apply.

Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids, aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety/.

For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U. S. State Department, (202) 647-5225, or access the State-Department’s on-line travel advisory service http://travel.state.gov/travel/warnings.html. For medical information, call the U. S. Centers for Disease Control (CDC), (404) 332-4559 or log on to www.cdc.gov./travel. You assume complete and full responsibility for, and hereby release us from any duty to investigate or inform you as to possible dangers, dangerous conditions, diseases and other hazards associated with your destination.

TRAVEL PROTECTION INSURANCE

Travel Protection insurance is highly recommended to help protect your investment and provide assistance in a travel emergency or any other unforeseen circumstance that could affect your travel plans, such as delays, interruptions, cancellations, and default by the travel provider. This is especially important if traveling abroad. The U.S. Department of State recommends travel insurance for anyone traveling abroad. In fact, they think travel insurance is so important they even say so in every U.S. passport. Just peek inside your passport. Your Travel Advisor can provide you with a quote for Travel Insurance and you must accept or decline this Insurance in writing. 

DISCLAIMER

You assume complete and full responsibility for, and hereby release Redwood Travel Partners, LLC and its Travel Advisors and CP Franchising, LLC, their officers, directors, and employees from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. It is the passenger’s responsibility to have proper passports or government issued IDs where permitted.

Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, your Travel Advisor does not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen, and agree to release and hold us harmless for any claims, liabilities, or losses relating to the quality of accommodations and services of a travel supplier, and any delays, changes, or cancellations of any reservation or booking.

Neither your Travel Advisor nor Redwood Travel Partners nor CP Franchising, LLC shall be responsible for, and you expressly release and hold us harmless from, any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, epidemics/pandemics, local laws, terrorists acts, bankruptcy or cessation of supplier or carrier services, supplier default, climatic conditions, Acts of God, delays, interruptions, changes or cancellation of travel, including cancellations due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of our control.

By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.

Port, Air, and Government taxes are subject to change at any time. Cruise Lines reserve the right to reinstate Fuel Surcharges at their discretion and without notice.

Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.